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December 8, 2008 12:46 AM Age: 11 yrs

Don't Bite Off Your Nose

Category: Larry Checco
Source:  Larry Checco

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Times are tough. Many nonprofits are hunkering down, trying to weather the economic storm that is dramatically reducing their revenues yet increasing demand for their services. Often one of the first functions to go is communications.

Despite the awful economic conditions we are all facing, this is no time to pare back on getting your messages out to the public. In fact it's more important now than ever before to let people know how and why you exist.

You have no money for marketing and advertising, you say. Well, here are some cost-effective ways for getting your name and mission out to people during these tough times:

Turn everyone affiliated with your organization—employees, board members, volunteers, and clients—into effective brand ambassadors.

Prepare them well. At the very least develop and distribute to them the messages you want them to deliver about your organization to people they come in contact with during the course of an ordinary day, including friends, family members, coworkers at other jobs they may have, people they meet while traveling, etc.

Those messages should clearly and concisely tell people who you are, what you do, how you do it—and why they should care enough to support you.

Make a special effort to speak to groups in your community.
As a leader of your organization make appointments to speak in front of civic organizations, including your local chamber of commerce, Lions and Kiwanis Clubs, church congregations, school PTAs, and anywhere else you can find an interested audience.

When speaking about what your organization does, broaden your message so that it goes beyond the services you provide to your direct client base. In a compelling yet sensitive manner explain how what you do affects and reflects on the entire community.

If you haven't already, make friends with your local media.
The media are always looking for "experts" to quote in their stories. Make your organization one of those reliable sources of expert information that the media can count on—especially when they are on tight deadlines. You'll make friends forever.

And don't overlook the smaller media outlets. Even the biggest cities have dozens of neighborhood publications and local cable outlets that are hungry for good human interest stories.

Update your Web site.
Revisit your Web site to ensure that it reflects the environment in which you are currently working, including the increased demand for your services, how that demand is being—or not being—met, how people can help, and the specific outcomes they can expect from their donations. Be as transparent and accountable as possible.

Also, it's wise to include testimonials on your Web site—as well as on your printed materials, including brochures, flyers, and annual reports. Personal testimonials carry powerful messages. It's always more impressive when someone other than an organization representative speaks positively about you.

Create points of entry.
Invite prospective donors, community leaders, media representatives, and others to your organization so they can see firsthand what it is you do as well as get answers to any questions they might have about your organization.

Despite the economic chill, don't bite off your nose. Instead, get your face out there!

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Larry Checco, Checco Communications

Larry Checco is president of Checco Communications and author of Branding for Success: A Roadmap for Raising the Visibility and Value of Your Nonprofit Organization. Larry is a nationally recognized public speaker, workshop presenter, and consultant on brandi

Published by: Corporate Governance & Accountability Advisors, Inc. Content & Concepts ©2008 by CG&AA, Inc. All rights reserved