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Commentary & OpinionApril 1, 2008 HBS Cases: JetBlue's Valentine's Day CrisisBy: Working Knowledge for Business Leaders, Harvard Business School It was the Valentine's Day from hell for JetBlue employees and more than 130,000 customers. Under bad weather, JetBlue fliers were trapped on the runway at JFK for hours, many ultimately delayed by days. How did the airline make... February 21, 2007 TechnoratiBy: Technorati Bloging site with postings from passengers allegedly impacted by JetBlue cancellations at JFK Airport in New York the week of February 14, 2007. February 20, 2007 JetBlue Has Some Baggage to Work ThroughBy: Grid Skipper –Urban Travel Guide The recent Jet Blue fiasco is the wound that just keeps hurting. Thousands of flights are still canceled and a recent mea culpa issued by CEO David "Not Afraid to Cry" Neeleman noted the company lacked strong management, had an |
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